FAQ's

Thank you for visiting Debbie's Boutique! 
Should you have any questions or concerns, kindly contact us at sales@debbiesboutique.ca
WHEN WILL I GET MY PRODUCTS?
  • Our standard Free shipping takes 3-5 business days to process your order and 12-20 days for shipping.  We do our best to expedite and often you will receive the product much sooner, however, any unforeseen issues or problems with the currier or logistics outside of our control may delay your order, but in this case we do everything in our power to get it to you as soon as possible. 
  • We do not guarantee shipping timeframes. There can be unforeseen issues outside of our control. Because of this, we only offer refunds for items lost in transit after 60 days from your date of purchase. We are not responsible for lost or stolen items if they have been confirmed delivered by USPS or Canada
  • Some of our items ship directly from Barrie, Ontario, while others will ship to you directly from the artists/ supplier in their country of origin. 
  • Many of our items will ship separately, so you will receive multiple shipping confirmation emails with unique tracking numbers. 
                                                                                                                                       WHERE IS THE STORE BASED?
  • We are an online store based in Ontario, Canada with fulfillment centers around the world.

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?
  • Your satisfaction is our goal! Please see our Refunds & Returns Policy Page for details.

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF CANADA?
  • We sure do! We proudly ship worldwide.
IS MY INFORMATION AND PAYMENT METHOD SECURE?
  • Our store is built and payments are processed on the Shopify platform. They have the most state of the art technology built in to keep your information safe. Your security is our #1 priority,
HOW DO I TRACK MY ORDER
  • You will receive order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order.  For your convenience we have an order tracking page where you can input all of your tracking numbers and see the status of where your order is and when it will be to you! (see Track Order at the bottom of page) 
  • Please note it can take a minute for the tracking number to sync with your package, so if it does not show right away, don't worry! 
  • Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way! 

WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday gift, weddings or special occasions we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?
  • Please email us as soon as possible if you wish to change or cancel your order. Note that once the item has been fulfilled and marked as shipped, we are not able to make any changes or cancellations to your order.

Does your clothing run true to size?

  • Because our items come from all different artist, we do not have a universal sizing chart, however, our items do run true to size UNLESS otherwise specified in the product description. For example, if an item runs small, it will say ***PLEASE ORDER SIZE UP***
  • Our product sizing is comparable to brands like Gap, Old Navy, however our dress length is comparable to Zara. (shorter)